Shipping Policy

Shipping & Returns

Effective Date: 03/22/25

Brand: S.E.V.E.N — Surpass Expectations Visualize Excellence Now Network

1. Overview

At S.E.V.E.N, every piece is designed with excellence and intention. We want every customer to feel confident in their purchase.
If something isn’t right, we’ll work with you to make it right — within the guidelines below.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and unwashed.

The item must be in its original packaging with all tags attached.

The return request must be made within 3 days of delivery.

Items that do not meet these conditions will not be accepted for return.

3. Non-Returnable Items

Certain products are final sale and not eligible for return or refund, including:

Custom-made or personalized items

Limited-edition drops or exclusive collections

Discounted or sale items

Gift cards

If an item was marked as “Final Sale” at the time of purchase, it cannot be returned or exchanged.

4. Return Process

To initiate a return, please contact our support team at Sevenreignshop@gmail.com
with the following:

Your order number

The item(s) you wish to return

The reason for the return

Our team will respond within 2–3 business days with instructions and a return shipping address.

Return shipping costs are the responsibility of the customer unless the item was defective or an error occurred on our part.

5. Exchanges

We currently offer exchanges only for items that are the same product in a different size (subject to availability).
If the size you need is unavailable, we will process a refund instead.

6. Refunds

Once your return is received and inspected, we’ll notify you by email regarding the approval or rejection of your refund.

If approved:

Refunds are issued to the original payment method used for the order.

Please allow 5–10 business days for the refund to reflect in your account, depending on your financial institution.

Shipping charges and any handling fees are non-refundable unless the return is due to our error or a defective product.

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact support at Sevenreignshop@gmail.com.com

within 3 days of delivery.
Include clear photos of the issue and your order number.
We’ll replace the item or issue a refund as quickly as possible.

8. Order Cancellations

Orders can only be canceled within 24 hours of purchase if they have not yet entered production or shipping.
Once your order has been processed, we cannot guarantee cancellation.

9. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Check with your bank or credit card company.

Contact your payment provider, as processing times can vary.

If you’ve done all of the above and still haven’t received your refund, please reach out to support at Sevenreignshop@gmail.com
.

10. International Orders

International customers are responsible for any customs fees, taxes, or duties associated with their orders.
We cannot accept returns due to refusal of these fees once the shipment has reached customs.

11. Contact Information

For all return, refund, or exchange inquiries, please contact us:

Email: Sevenreignshop@gmail.com

Website: https://sevenreignshop.com

Location: 4519 Woodruff Rd Unit 4 PMB 254 Columbus, GA 31904

S.E.V.E.N Mindset Statement

“At S.E.V.E.N, we believe in standing behind quality, accountability, and integrity. Every order represents your trust in our vision — and we honor that trust in every interaction.”